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Payroll service and software should be simple to set up, customizable, and have a user-friendly interface. We’ve conducted ADP Run reviews for many of our best-of lists and it invariably impresses with its easy interface, depth of functionality, and variety of use cases. While ADP offers solutions to fit the HR needs of all business sizes, the ADP Run online tools are designed specifically for small businesses with up to 49 employees.

There are many cloud-based HR platforms to choose from that doctors, pharmacists, etc., can use to ease the burden of human resources with expert support and easy-to-use software. The HR managers can use it to approve time-off requests, set schedules and perform other HR functions. Employees can use the app for time tracking, requesting time off, viewing pay details and more. ADP was founded in 1949 by Henry Taub as a manual payroll processing business. It has since become one of the largest players in the human resource software space. ADP RUN is ADP’s proprietary payroll and HR software built specifically for businesses with 49 employees or less.

RUN Powered by ADP vs. Gusto Comparison:

As an employee, you cannot call into ADP customer service to inquire about navigating the website, rather you must be an employer to obtain customer support. Regardless of your adp run reviews plan, you’ll have access to multiple payroll and HR reports. Payroll reports include data on gross and net wages, tax withholdings, deductions, and other compensation details.

With a 70-year track record in the payroll industry, ADP comes with a storied reputation as a leader in the field. The breadth of its services is impressive, and ADP features a variety of services and tools for complex businesses operating in multiple states or highly regulated industries. According to an Apps Run the World survey, ADP boasts the largest market share among payroll software vendors. While RUN is a payroll tool for companies with 11 to 50 employees, Roll is a chat-based mobile app used just to pay employees and contractors in the United States. Support is available through ADP for both employees and payroll administrators, with separate teams and offerings available for each role.

Time Tracking

Many of ADP’s rivals offer unlimited payroll runs for a flat monthly fee. As a cloud-hosted system, we love that ADP doesn’t require you to install or maintain any special software. You can access the system from any web browser or from the mobile app, which is available on iOS and Android devices. Customer service from ADP’s payroll professionals is available 24/7, along with email support, an online FAQ and other web resources. Administrators can also access an FAQ page, as well as a password-protected support portal for additional help.

• Davina unironically enjoys testing and reviewing software on her free time but otherwise can be found oscillating between hobbies every few weeks or so — most recently, longboarding.
• RUN Powered by ADP is their small-business payroll application, designed for businesses with one to 49 employees.
• Small, midsized or large, your business has unique needs, from technology to support and everything in between.
• It’s intended for very small businesses seeking a no-frills tool to execute simple payroll and hiring tasks on the go.
• We gave priority to those that offer multiple pay options, two-day direct deposits, tax payments and filings, year-end reporting (W-2s and 1099s), and a penalty-free tax guarantee.

They have an ADP Tech Team they can contact if they need further assistance. I heard from a representative of ADP regarding my payroll problem of 2013 last week. With the IRS breathing down my neck I have decided to retain a tax attorney with a retainer of $5,000 to handle a problem not created by me but by ADP.

Key Features Review

We found ADP isn’t as transparent as other payroll providers when it comes to pricing and demos. And with no free trial available, a rep is also needed to give you a detailed walk-through of the software. If you’re seeking a vendor that lists costs upfront and has a free trial, we recommend checking out our review of QuickBooks payroll. Once you formally sign up with the company, ADP presents a straightforward implementation process. Although different businesses will have unique needs that factor into the setup, a new client can generally expect several onboarding benefits from ADP. For example, an implementation team will help you get set up for the first time and/or transition from another payroll company.

• Although ADP is best known for serving multinational companies, it actually offers plans for businesses of all sizes.
• For small business owners, a tool like ADP RUN that takes care of things like filing and remittance and yearly forms can be a huge asset.
• The HR support is minimal until the top two tiers of service.
• Offers a comprehensive suite of HR tools such as a proactive HR support team, employer/employee training, business advice, and legal assistance from Upnetic Legal Services®2.
• While neither offers advanced features, such as lifetime accounts, both feature payroll on autopilot and allow for bonus and off-cycle payrolls.

A biweekly schedule is the most common payroll cycle for employers. Employee access to new-hire paperwork, pay history and W-2s/1099s. RUN & Done, which allows you to automate recurring payroll. The cutoff for ADP payroll is at least two banking days before the pay date. ADP’s services are not, like Gusto and TriNet Zenefits, limited to the U.S. An AI-powered error detection feature helps users avoid mistakes.

ADP RUN is specifically made for companies that are based in the United States, though employees and offices can be elsewhere. On the other hand, comments on the fee structure and not wanting to pay extra for services were mentioned by customers who rated ADP highly overall. The software supports a variety of integrations, including QuickBooks, Wave, Xero, Slack, Workday, and ZipRecruiter.

The company isn’t transparent with pricing, but users report base pricing of $59 per month plus $4 per employee. You’ll pay extra for tax forms filing, benefits administration and other features. An ADP sales rep can help you find an estimate for your company. While most reviewers commended the customer service team for being helpful, some users complained about having experienced long wait times when contacting support.

When I reached out to ADP customer support, they said they didn’t have authorization to file for this state… I’m very sorry to hear about your experience with our service and tax filings. I’d like to have a service leader look into this and reach out. I’m sending a request for more information that will help me locate your account and get this in front of the right people. To test its quality, we contacted the company numerous times to make inquiries about the software, and we found the representatives friendly and helpful. They focused on our needs, listened to our questions and didn’t try to push us into the most expensive package.